The gentleman who assisted us was just that...a gentleman. Friendly and informative.
Very friendly and business like
Fast, friendly and complete service! Keep it up
Because I have very little car knowledge, I typically have some anxiety when getting my car serviced. At some service centers the process isn't clear. This was my first time getting my old changed since purchasing my vehicle and Bob Clappers had very clear signage/directions, employees that proactively guided me through the process, and they made me feel valued as a customer. Scheduling my appointment online was very easy. Dan was my customer service rep and he was very knowledgeable, kind, and kept me updated with any delays as my vehicle was being serviced. Thank you!
Dan in service is an example of great customer service. He follows up with you, gets you an answer or finds someone who can answer your questions. Thanks Dan for the awesome job you do!!!
Taking my truck in for another set of keys. I just bought it yesterday
Prompt and friendly service
Everything was handled very fast and efficiently. Very professional. Thank you
Came in for a computer diagnosis on my vehicle, was done quickly and professionally.
Thanks Jason for always good service! And thanks for the performance advice on my Corvette.
Very efficient, right on time, friendly customer service. Thank you! 😊
Chris did a great job explaining the services and the shuttle driver was very nice. Great experience.
Always friendly service. I appreciate the great communication. I'm never left wondering what's going on with my vehicle...always get timely updates.
You have a clean facility and your employees were friendly. Thank you so much for your kindness.
Fair, respectful, trustworthy
Bought a 2020 XT4 here last week. We are very happy with our purchase. There was no game playing. They were completely honest and upfront on all points.Jennifer was great to deal with over the phone. Reza was very helpful and friendly also in making the purchase. I would definitely go back again.
The last time I had my oil changed I was told that the coolant was low. I have been keeping an eye on it and it was low when I had my oil changed the other day last week. the difference being no one said anything about it last week . Then I looked through my service papers and there is no mention of it in them eitherI mentioned it to the service rep and he said your service department would try to find where it was leaking but if they could not find the leak it would cost me about 100.00 ...
From trade to delivery, Patrick Jerry and Brent made the entire process hassle free. A very refreshing car buying experience!
Great fast friendly service
Truck needed to be towed in & service dept. was very accommodating. Truck was fixed in short amount of time.
U guys are all there and attentive ready to help☺️☺️
They got my car in and in no time!
Experience was timely...in and out
Met right when I pulled in. Work done quickly. Everyone was friendly
Just a regular oil change but was in and out fast.
Never had such a great experience buying a vehicle. I would definitely recommend Bob Clappers to anyone buying a car or truck. Thanks Jeff Koebernick!
long time customer, very pleased with service and saleman Dave Spoerry.
Thank you Brent & Jarrod for going above and beyond to get me into the vechile I wanted. Outstanding customer service I would highly recommend Bob Clapper if your looking for a vechile. I love my Equinox ❤️ Thank you again
Had body work done. They let me use one of their vehicles while mine was in the shop. And...they cleaned the inside of my car plus washed it!!! I was very pleased!
Fast and ea
Purchased my new vehicle at Bob Clapper Automotive, requested to test drive a handful of vehicles, they were waiting and ready for me upon my arrival. My salesman ,Caleb D, was friendly, honest and easy to work with and made the buying process easy and one of the quickest I've had in my history of buying cars. Caleb worked hard to answer all of my questions. I would recommend him and this dealership and will return in the future.
I've been going to Bob Clapper for years, and have always had good service. Always friendly, and great service. Thank you
Keep me informed about everything that was going on with my vehicles
2/16/2021 Had my veh serviced, friendly curious personnel. Chris went over what was being done and the cost. Felt comfortable leaving things in his hands. Jim
The work they did was done on time and was explained fully in sdvance.
Excellent service by the whole crew as always!
They got me in on short notice for service. They were very professional and did everything in a timely manner.
Great car buying. Experience
Timely, attentive, friendly, and as a bonus a comfy waiting area,
It was quick and easy
Do great work but expensive
The whole process was smooth and quick
Was greeted by really friendly dealership workers that made me feel relaxed and comfortable taking my vehicle there to be serviced! Thank you.
In and out on time, clean and safe, could text if needed, and buzzer when everything was ready.
Reza was wonderful, very easy to work with, and helpful in looking at various options. I love my new Equinox! Thank you Reza & Mr. Clapper.
Always friendly and fast service.
Great people outstanding service
Chris in service dept was great to deal with!
I found, online, a used box truck at Bob Clapper that was very close to what I was looking for at what seemed to be a fair price for our Non Profit located in the Twin Cities of MN. Since that type of truck has been very hard to find due to COVID issues, I decided it would be worth a 320 mile drive (one way). Mark and his team at the Commercial Truck division were very helpful before the journey, had the truck ready for a test drive when I arrived and were very helpful in making sure I could ...
Pete was very knowledgeable and went out of his way to help us.
Everything went well
I had a foreign object in my tire and it was leaking air. I called in the morning and they were able to grant me an appointment that same day. When I arrived, all of the staff had masks on while respecting social distancing. It was a great experience.
Jason always takes the time to ensure complete satisfaction.
Great as usual !
Caleb was excellent to work with! He explained all the details of the pricing and awesome new features on our car that we didn't even know we had! Highly recommend and will be returning for future purchases!
Started taking our vehicles here after another dealership in town started to slip in their service, while raising their prices. I had the pleasure to work with Jason Tyler in the service department. He has been amazing to work with. Explaining options, never pushing me for more than what is needed and turning a skeptic into a new fan. My family's business will be going to Clapper moving forward including any vehicle purchases.
Very friendly, not to pushy.
No Delay in appointment time' Always excellent service.
The work was done right on time according to the estimate.
Great service and staff
Always polite friendly service. Car prices are sometimes higher compared to other near dealers, but very comparable. Service is good, usually very speedy. If you purchase a vehicle they have recommended services. Bought my first new vehicle here and always had the service here as well. Haven't been truly disappointed.
They forgot to wash my vehicle again
Everyone was very professional and very nice
Very pleased with there work had no issues they explain everything clearly and great customer service.
Everyone was very professional and made my experience smooth and very satisfying
Service advisor was very nice and explained everything to me in detail
Very friendly, but too expensive
I love working with Service Advisor Patrick he is always so nice
Lady was very helpfull and knew how to answer questions. I found the experience very pleasant. In and out just how a busy person wants it. BUT!! when I came back for the actual service they took the time to answer all my questions, and gave me a feeling that they were indeed going to do their best. THEN!! when I picked up my car, the service reps were very polite and asked if there was anything they could do now or in the future to be sure to ask or just call,
Samantha and Chris went above and beyond to get my 2018 Acadia repaired! My problem was that my vehicle would not go into park mode allowing the electronics to be shut down. With 2 hours before closing for the day, Samantha did the paperwork and Chris found a technician to repair the problem. That's teamwork! My family has 3 vehicles from Clapper and we will continue to buy there because of the service!
Always a good experience at BC auto.
Patrick was excellent with communication and overall service. I loved that the car was delivered to my home. Thank you!
Everything was just great . Well taken care of very polite and helpful.
oil change and alignment Dan kept me informed throughout the process.
I took my 2018 Silverado in for service, oil change,tire rotation. Walked around the dealership as I waited for the truck to be serviced. Talked to a salesperson (Jeff) about a 2020 Silverado . Three days later I had a new truck. Great experience!
They were very helpful and fast! I would definitely recommend them to anyone!
We got a great deal & everyone was awesome to work with!
Patrick and his team found the problem with my sunroof and fixed it in a timely fashion. I have always had excellent service at Bob Clapper Automotive.
Recently purchased a 2017 Trax with Jarred K. He took the time to listen to my concerns and really strive to be a excellent sales guy. Our first encounter he wasn't pushy or trying to give the sales speech. Later on that day he called me regarding a trade in value for the vehicle I use to have. Surprisingly they gave me another $500. I liked that he took the incentive to go above customers expectations. I did have some minor hiccups with the auto body shop but, overall the end result was the icing on the cake that will make ...
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