Customer Testimonials
As always, excellent customer service from Colin and crew. Thank You! Dave Martin
Bob Clapper service in Janesville WI is my 1 stop service place for car repairs. Exceptional!
My experience was fine, however I just had an oil change. I have known other customers who's experience has not been that good.
They super nice from the jump which certainly goes along way with me. Had them do an inspection first to find the cause. They were able to get me in ahead of time which made my life 10x easier. He called me letting me know the issues at hand and quoted me a price before going forward. So far so good its only been a day but the problem looks to be solved. Very Respectful people they have working there, definitely will be coming back if that time comes hopefully not but you never know.
The service writer was very helpful went out of his way to make sure I was taken care of. Can't say enough good things about him and the Bob Clapper dealership.
They had my extended warranty on file and reminded me about it... saved me $700+ out of pocket!
Grat Customer service
Good parts availability
Edgar was very helpful, friendly and did a nice job. Chris stepped in as well, to make this a pleasurable experience. I greatly appreciate Karen who resolved an issue with my vehicle. Many people in the service area greeted me when I arrived for my appointment. The man who drove the shuttle was very pleasant to ride with and I felt comfortable riding with him. He is a caring person and safe driver.
Courteous, quick, friendly, clean waiting area.
Jared was very kind and helpful
It was very busy there but everyone was doing a great job taking care of everyone in an organized, clean, professional, nice way. I really appreciated that.
Very friendly and outgoing
Great job
Mirror replaced on truck at Collision Center. Completed very fast and efficient.
I was able to be scheduled right away for a pressing issue with my 4wd not working. They were able to quickly diagnose the problem and get it fixed right away. They also pinpointed another issue I was wondering about and got that fixed as well. Top notch service and fair pricing. Chris was fantastic to work with.
We could have had better return calls when told we would be called back.
Very friendly staff. Caleb was so very helpful. If I ever buy a car again and I get the positivity I experienced it will be with be there.
Great service. Very helpful. Will perchance from again in the future. I will also recommend Bob Clappers automotive to others. Thank you. Happy customer.
Quick and easy! Free shuttle is great and appreciated!
The overall experience was very good. The facility was clean, Kyle was helpful, prompt, clear, friendly, and always reachable in person or via text. The communication was stellar, the waiting room was well appointed, and my time there was really solid. The cost seemed to be high, but the experience was premium, and while I won't use a GM dealership for my usual upkeep, I would have no qualms about returning should circumstances warrant. My overall experience was very positive. Thanks, again, to Kyle for his help.
Fast service and saves money. Will be back
Kyle was very helpful and to the point. In and out.
It was a good experience. One of the best experiences I've had car shopping. Shane Weir listened to what our cituatution was and was helpful with going over what options we had. He is knowledgeable, patient, and honest. I am really feeling good about choosing Bob Clapper Automotive.
Bob Clapper is a great place to go, I have had 2 cars serviced there and bought a certified pre owned vehicle that I absolutely love. Sales did great, finance did great, and love the service department
Everything seemed fair with the service but they lost my wife's keys to her vehicle and had her standing around for a half hour looking for them did not find them until the next day didn't offer her anything for her lost time and now has to take more time to go pick them up now just feel inconvenienced other than that it was fine
We were treated very professionally and are pleased with the results
Excellent as always! Friendly, helpful and superb customer service.
Excellent customer service.
Great customer service and professional workmanship.
Overall, I thought they did a great job and finished ahead of schedule. One thing I am disappointed in is that there is a very noticable narrow spot in the seem between the front and back passenger door at the bottom of where the damage was.
I really appreciate the team approach demonstrated by Edgar and Karen to resolve my issues. Recurring electrical challenges created by GM engineering can be difficult to diagnose on the first attempt. Edgar and Karen never gave up and found the solution while remaining calm and focused on customer satisfaction as the goal. Their can-do attitude is why we purchased our third Traverse from Bob Clapper and continue to buy and service our vehicles at the dealership. Thank you.
The maintenance work was completed on time and the warranty work was too. I have always been satisfied with the service at Clapper.
Took my Silverado in for accident repairs insurance. What an outstanding job the autobody crew did! From Josh and Jeff in the office to whoever fixed my truck, it was outstanding! They even cleaned the inside of my vehicle! Very much impressed!
Always good service
Always friendly and knowledgeable!
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I have nothing but great things to say about the truck service department!! Very easy to work with, super kind and thankfully have a good sense of humor 😁
Service Rep, Edgar, does an excellent job of communication.
Great
A+, thermostat replacement, fair price, accurate diagnostics, shuttle was convenient, good comms.
Kyle was awesome! He kept great communication with me throughout the time my vehicle was there. He also worked his magic for me to get new tires on my vehicle rather than have to wait as I couldn't have driven my vehicle back and forth to work just to get to my next day off. I would highly recommend Bob Clapper as well as Kyle to all my friends and family!
We just purchase a new truck for our business. The sales team and our sales man Caleb went over and above . We will recommend Caleb and the team at Bob Clapper to our friends and family.
I was very surprised how quickly they completed my oil change. They also showed me how to use my GM reward points to pay for the services!
They informed me of the results of the diagnostics quickly and explained everything to my satisfaction. And told me about outstanding service items. Very good experience.
Edgar was professional and the truck was done fast and right.
The online appointment was great. Communication was good. Day of, everything went as well as I could have hoped! Edgar was fantastic to work with and made it seamless.
We purchased a 2022 Hyundai Santa Fe. The salesperson Sean was fantastic. We absolutely love the vehicle and will tell others where we purchased our car.?
always a great experience. great customer service, clean and timely!
Came in for a battery and they informed me of an issue that ended up being covered under warranty!
It’s so convenient and I am thankful for staff picking up my vehicle while I’m at work so I don’t have to miss work or give up my weekend to bring my vehicle in for maintenance and thankful for the complimentary car wash!
fast and people work in service area they are very nice 👍
David did a great job
I had totaled my car and was in the market for a new one. I called them up and Jared had one picked out right away. I had to wait on insurance to finish the claim but the sales man at Bob Clapper were great with communication and were quick to finalize My paperwork once My insurance was done. This is my second vehicle through them and would go back again in a heart beat
Kyle is my guy!
Edgar was a great service advisor and addressed all my concerns
I was able to be told all what was wrong with my vehicle. Prices are pretty high so I have to do everything one at a time, but the customer service was great
It was really awesome
Friendly & caring people. I like the set up. I like how I’m not pressured into fixing other items. I appreciate the explanation about my concerns so I understand how things work.
From the ease of scheduling online, to the reminders and the follow up from Jason- your service is unmatched. I'm really thrilled to have Jason as our contact person and I trust and value his advice regarding our vehicles. Keep up the great work!
The service, employees, and duration of the job were great.
We have bought several vehicles there and go for service. Never had a problem and always treated fairly.
On time, as quoted. Easy to claim, hard to deliver on a consistent basis. So far though they have kept those promises. As long as they can stay at a high level, I will remain a customer.
Edgar was very polite and courteous. When my vehicle needed more maintenance than I brought it in for, he called and explained the additional services needed and told me the total and let me decide without being pushy.
Everyone was kind and considerate and really helped when I was dealing with my emergency. I will definitely recommend Bob Clapper to everyone.
Very pleased with the experience I had purchasing our new truck. Jarred was very knowledgeable about the product and made the purchase process a breeze. Thanks for the great experience!
Timely. Received feedback
Kyle was my service tech and since this was my first visit to Bob Clapper, I was very pleased about his friendliness and explanation of what was going to be done. He recommended a tire alignment but said that I can wait until my next 5,000 oil change. I like to have the same tech working on my vehicle. I will ask for Kyle next time I come in! Thanks.
Edgar was super helpful!
Just had my vehicle repaired for hail damage. They did an awesome job, completed the job ahead of estimates, and fully cleaned and detailed the vehicle after service. Staff was very good and informative as well. Would go there again.
Be sure to ask for Jennifer Anderson when shopping for your next car, truck or suv at Bob Clapper in Janesville. She's a real pleasure to work with. Very attentive, quick to respond and professional throughout. A+
Shopping for a new truck can be stressful. But not at Bob clapper. Caleb and team are very professional and very polite. I would say the combination gives them an easy five stars.
Customer service very helpul and professional, great service
Happy with the service.
Service is on point. Pulled my vehicle in for scheduled appointment, got checked in, had a seat in the lobby and let them do their work. They give you a pager that buzzes and lights up when service is complete, you go see the cashier and you're done. Will be bringing my vehicle here for all it's service needs. Thanks to the folks at Bob Clapper!
Very helpful. Professional and friendly service. Highly recommend!
great
Arrive on time, you started work right away, finished super fast and got a clean car thank 😊 you Edgar.
They did a good job in a timely manner.
The team at Bob Clapper Automotive took care of everything, answered all my questions and made the experience stress free!
Jason Tyler was great to work with. He and Jim Stevens made sure to get me back on the road quickly postponing my fishing trip with my son, to Canada, only one day!
Awesome service , the staff was nice and pleasant. I love how the guy mentioned to me that I didn’t have an air filter and that my motor filter was dirty . I had my vehicle for 8 months and had multiple oil change and Bob Clapper was the first to bring this to my attention. I would most definitely recommend.
very good thank you all!
I stopped in saw the 2021 Buick Encore Preferred and told Reza this was the vehicle I wanted. Brent found me financing and hooked me up with all the added things I needed to keep my new car safe. THANKS BRENT and REZA for helping me make my dreams come true. I'm telling everyone how great it was to work with you and also how quickly it was all done. I will be back for my next vehicle.
They were excellent with helping with our oil change without us being there. Thank you K. Kelly for all your help.
Great Service!
Great place, good people
fastand good price
Very friendly prompt good work
Our car was serviced and detailed-great work as always!
Wonderful called in and got service/warranty work done the next day and had it fix that day!
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