Very professional service, thank you!
Friendly staff. Quick service time. Shuttle drivers friendly.
This is the only place I will take my vehicles. Excellent customer service!
Everything is very open and clean in the show room. Staff was very friendly. My salesperson was very knowledgeable and professional. Pete went above and beyond to make sure our purchase was a good fit for our needs.
Caleb was extremely helpful. I hadn't purchased a car in almost 20 years. He took the time and patience to explain all the technology in my new Encore. I will be sending family, friends and co workers to Bob Clapper. I am thrilled with the excellent customer service!
I took my car in because it needed some work done on it and Jason took care of me! He and his crew did a great job. My car runs like new! I will definitely be coming back for work to be done if needed be.
Courteous, responsive, detailed, kept me in the loop.
My engine died after I went through a puddle. Not good on a vacation. Despite being a holiday weekend, Jason Tyler in the service department was able to get my car in, diagnose the problem, and got it fixed earlier than estimated. His service and manner were excellent! If this is typical of the Clapper team, I'll recommend them to anyone.
It was phenomenal, Steve and Colin were extremely helpful. Will definitely be using as my new service dealer.
Friendly staff, fast appointments, quality maintenance work. My family is in the car business so I’ve grown up around it, and I would recommend business here to others due to my great experience!
Just like always great people and great service.
Polite. Efficient. Respectful.
Great communication makes for perfect response. Fantastic Job.
Excellent service as always .Very efficient and friendly
Fast and friendly service..I'm just kinda disappointed with the car wash when its done and its not even dry and the water leaves a good white marks all over my black truck. Carwash should make your vehicle look clean not look like its covered in white specs 😞
Bob Clapper is the best dealer I have ever dealt with. I am from Chicago and had my car Serviced at Bob Clapper in Janesville Wi. Right from the start I was totally impressed while making my first service appointment on my new trail Blazer. I did not purchase my new vehicle from this dealer but regret that I didn't. I was that impressed at the cleanliness, professional service EVERYONE provided. Thank you so much!
Efficient and Friendly. Quality work.
As always, Jason was wonderful. Took care of everything and made my car clean again too.
I dropped my vehicle off for oil & tire rotation. I was greeted by a very nice man who then had me check in with my rep. Who was Taylor. Very nice, quick and helpful. The service was fast and Taylor called me when done. Bob Clapper automotive is a wonderful Dealership and they care about their customers
I was traveling from Geneva, IL to Edgerton, WI and when I arrived at my destination my car started smoking. I called GM for dealerships in the area, then started working my way through the list. When I called Bob Clapper Automotive, Taylor, the service specialist, was the most helpful of many people that I spoke with that day. Once my car was received Jason, reached out and kept me informed of the status. Repairs were made the next morning which was a relief. Great team!
Chris the service adviser did an excellent job of getting my car in and keeping me up to date on what was being done and recommending what other services I should need. My car was washed and service completed in a timely fashion.
Service rep and cashier were pleasant and professional.
Fast and efficient
They always get our trucks in and out in a timely manner.
Right on time with the service, and the wait time was reasonable.
did a great job detailing our truck great service used the shuttle service for the first time both drivers were very friendly
I have been buying cars and trucks from Fagan for over 30 years. Tahoe's, Escalades, corvettes (3 of them), STS, CTSv, CTS and more. The vehicles are top shelf and their service is impeccable.
Was easy to set appointment, easy drop off and pick up. So far no issues so that’s a plus. Very friendly staff, treated me with respect. Would definitely recommend for service.
Chris service manager is the best. We stopped going to Budweiser in beloit because they refused a service dog in a loaner vehicle. Came to Bob Clapper and have never looked back. Chris goes into detail of the service performed, and this is the only dealer I can honestly say they do not try and up sale you. If they can help you out they will. The lady that charges you at the end is super awesome as well, very professional and very nice. As a veteran and a minority this dealership has made me feel equal to any other ...
They made the buying process a very easy experience.
I liked the team work right from when l walked in,Jeff Koebernick wasn’t just trying to sell the truck,he made sure it was what l wanted and what I was looking for ,not forgetting Brent Meyer,he did a great job,will always do business with you .
Awesome experience. Shane did a great job!
Dan is great to work with and got my car engine light figured out and a part replaced under warranty. Replaced a battery as well. Very happy with the service here for my car.
Everyone that I’ve dealt with it’s straightforward and honest!!
Gave them an unusual problem on a 2014 cruise diesel. Had to call Detroit but figured it out.
I like the convenience of the shuttle service as makes it easier to make appointment.
We took our mom here today to lease a car our salesman Shane was excellent! He was courteous personalable and Very helpful Thank you our Mom is so Happy with her car.
Everyone was courteous and the service was done quickly and efficiently.
fast accurate service
Easy to make appointment. Everything was done in a timely matter. Chris Hyerdahl does a great job of keeping me updated on work progress. Prices are very competitive.
Whenever I need to service my vehicle I always get treated courteously with the utmost respect. The professionalism is second to none and I will continue going here for my service needs in the future. The amount of time to service my vehicle is always promised on time. And the cost for repair is reasonable. I highly recommend Bob Clapper Automotive for your service needs. Sincerely Shawn Clark
Nice reservation system. Great communication throughout the process. Very friendly staff.
In for oil change and inspection. Dan was very professional and kind.
Chris Heyerdahl is THE BEST Service Consultant ever !!! Staff at Clapper is tops.....
The gentleman who assisted us was just that...a gentleman. Friendly and informative.
Very friendly and business like
Fast, friendly and complete service! Keep it up
Because I have very little car knowledge, I typically have some anxiety when getting my car serviced. At some service centers the process isn't clear. This was my first time getting my old changed since purchasing my vehicle and Bob Clappers had very clear signage/directions, employees that proactively guided me through the process, and they made me feel valued as a customer. Scheduling my appointment online was very easy. Dan was my customer service rep and he was very knowledgeable, kind, and kept me updated with any delays as my vehicle was being serviced. Thank you!
Dan in service is an example of great customer service. He follows up with you, gets you an answer or finds someone who can answer your questions. Thanks Dan for the awesome job you do!!!
Taking my truck in for another set of keys. I just bought it yesterday
Prompt and friendly service
Everything was handled very fast and efficiently. Very professional. Thank you
Came in for a computer diagnosis on my vehicle, was done quickly and professionally.
Thanks Jason for always good service! And thanks for the performance advice on my Corvette.
Very efficient, right on time, friendly customer service. Thank you! 😊
Chris did a great job explaining the services and the shuttle driver was very nice. Great experience.
Always friendly service. I appreciate the great communication. I'm never left wondering what's going on with my vehicle...always get timely updates.
You have a clean facility and your employees were friendly. Thank you so much for your kindness.
Fair, respectful, trustworthy
Bought a 2020 XT4 here last week. We are very happy with our purchase. There was no game playing. They were completely honest and upfront on all points.Jennifer was great to deal with over the phone. Reza was very helpful and friendly also in making the purchase. I would definitely go back again.
The last time I had my oil changed I was told that the coolant was low. I have been keeping an eye on it and it was low when I had my oil changed the other day last week. the difference being no one said anything about it last week . Then I looked through my service papers and there is no mention of it in them eitherI mentioned it to the service rep and he said your service department would try to find where it was leaking but if they could not find the leak it would cost me about 100.00 ...
From trade to delivery, Patrick Jerry and Brent made the entire process hassle free. A very refreshing car buying experience!
Great fast friendly service
Truck needed to be towed in & service dept. was very accommodating. Truck was fixed in short amount of time.
U guys are all there and attentive ready to help☺️☺️
They got my car in and in no time!
Experience was timely...in and out
Met right when I pulled in. Work done quickly. Everyone was friendly
Just a regular oil change but was in and out fast.
Never had such a great experience buying a vehicle. I would definitely recommend Bob Clappers to anyone buying a car or truck. Thanks Jeff Koebernick!
long time customer, very pleased with service and saleman Dave Spoerry.
Thank you Brent & Jarrod for going above and beyond to get me into the vechile I wanted. Outstanding customer service I would highly recommend Bob Clapper if your looking for a vechile. I love my Equinox ❤️ Thank you again
Had body work done. They let me use one of their vehicles while mine was in the shop. And...they cleaned the inside of my car plus washed it!!! I was very pleased!
Fast and ea
Purchased my new vehicle at Bob Clapper Automotive, requested to test drive a handful of vehicles, they were waiting and ready for me upon my arrival. My salesman ,Caleb D, was friendly, honest and easy to work with and made the buying process easy and one of the quickest I've had in my history of buying cars. Caleb worked hard to answer all of my questions. I would recommend him and this dealership and will return in the future.
I've been going to Bob Clapper for years, and have always had good service. Always friendly, and great service. Thank you
Keep me informed about everything that was going on with my vehicles
2/16/2021 Had my veh serviced, friendly curious personnel. Chris went over what was being done and the cost. Felt comfortable leaving things in his hands. Jim
The work they did was done on time and was explained fully in sdvance.
Recently purchased a 2017 Trax with Jarred K. He took the time to listen to my concerns and really strive to be a excellent sales guy. Our first encounter he wasn't pushy or trying to give the sales speech. Later on that day he called me regarding a trade in value for the vehicle I use to have. Surprisingly they gave me another $500. I liked that he took the incentive to go above customers expectations. I did have some minor hiccups with the auto body shop but, overall the end result was the icing on the cake that will make ...
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