Customer Testimonials

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Google Oct 18, 2021

Their service team is excellent.

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Google Oct 15, 2021

No issues whatsoever, Tom was fantastic!!!

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Google Oct 14, 2021

I went there for a car detail and they did an amazing job. My suv looked new when I picked it up.

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Google Oct 12, 2021

courteous service experience

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Google Oct 10, 2021

I had an appointment with Tom to fix a piece of trim that was coming loose on my Traverse. I came in early and a different man was eager to assist me. He took care of the problem in a very timely fashion and was exceedingly helpful. I was in and out before my scheduled time with Tom. I like how everyone works together to get the job done!

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Google Oct 7, 2021

Carrie and her crew of detailers are AMAZING!!! Beyond satisfied, will be returning in the spring!!!

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Google Oct 4, 2021

Great service. Knowledgeable staff

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Google Sep 28, 2021

Excellent

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Google Sep 22, 2021

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Google Sep 20, 2021

It was just a visit to set up an appointment

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Google Sep 16, 2021

been coming to this dealership for years and am very comfortable that I can trust what they recommend and are not just trying to upsell on product or service

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Google Sep 16, 2021

They are great people to work with they treat you like your a friend.

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Google Sep 11, 2021

Friendly, explains everything, just amazing service .I will definitely use the services again.

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Google Sep 10, 2021

Very Professional

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Google Sep 5, 2021

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Google Sep 3, 2021

Easy to work with, friendly and helpful.

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Google Sep 2, 2021

I had an express clean on my truck and the crew did an amazing job! After our recent trip to SD and CO the interior of the truck (dark interior with leather seats) had dust and dirt literally everywhere and now it is spotless. I would highly recommend the cleaning services.

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Google Sep 1, 2021

Everyone was friendly and explained how things were going to get done.

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Google Sep 1, 2021

From the minute we drive treated with utmost professionalism! Friendly staff and very attentive to your needs

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Google Aug 26, 2021

I bought my 2008 CTS from Clapper Automotive in 2011. I've always had it serviced there for everything. My car still looks new and runs great, everything works. Clapper Service department is second to none. Jason always has me in and out in a timely manner. I recommend them for any auto needs.

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Google Aug 26, 2021

I took my Cruze in to Bob Clapper to have an engine noise checked out. They got it in within 2 days and Tom my Service Advisor was fantastic. He answered all of my questions when I dropped it off and he got back to me with the problem the next day. Tom explained what the problem was and suggested a couple of more things that it needed but were my choice whether to fix or not. After I ok'd the work Tom said it would be ready the next day in the afternoon but called the same day and ...

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Google Aug 20, 2021

I have never been to Bob Clapper before and I was very impressed. Very friendly staff and great service. I will definately be back.

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Google Aug 20, 2021

Looked at a few trucks, sales person was friendly .

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Google Aug 19, 2021

Always friendly and clean

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Google Aug 18, 2021

My Service manager Chris is excellent!!!! A great customer experience!!

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Google Aug 16, 2021

Good. Timely service

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Google Aug 14, 2021

work was accomplished in a reasonable amount of time for a reasonable price

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Google Aug 14, 2021

Price for a oil change and tire rotation is about $20 higher than other dealerships. May go somewhere else next time.

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Google Aug 13, 2021

Fast, effective and fair pricing

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Google Aug 12, 2021

Easy to set up a appointment. Was greeted by many when I arrived to dealership. I was thanked for my business when I left. It was a good experience.

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Google Aug 11, 2021

The service department did an awesome job performing the work that I asked to be completed.

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Google Aug 7, 2021

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Google Aug 6, 2021

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Google Aug 6, 2021

Fast, efficient, and correct. I always check after having service done. Oil was correct level, and filter was tight. I've got horror stories.

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Google Aug 4, 2021

Couldn't get better service!

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Google Aug 3, 2021

Same as always, great service from people I trust.

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Google Jul 30, 2021

Very courteous and professional.

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Google Jul 29, 2021

Staff were friendly, responsive and very professional.

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Google Jul 22, 2021

Very professional service, thank you!

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Google Jul 21, 2021

Friendly staff. Quick service time. Shuttle drivers friendly.

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Google Jul 20, 2021

This is the only place I will take my vehicles. Excellent customer service!

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Google Jul 20, 2021

Everything is very open and clean in the show room. Staff was very friendly. My salesperson was very knowledgeable and professional. Pete went above and beyond to make sure our purchase was a good fit for our needs.

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Google Jul 20, 2021

Caleb was extremely helpful. I hadn't purchased a car in almost 20 years. He took the time and patience to explain all the technology in my new Encore. I will be sending family, friends and co workers to Bob Clapper. I am thrilled with the excellent customer service!

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Google Jul 19, 2021

I took my car in because it needed some work done on it and Jason took care of me! He and his crew did a great job. My car runs like new! I will definitely be coming back for work to be done if needed be.

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Google Jul 18, 2021

Courteous, responsive, detailed, kept me in the loop.

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Google Jul 17, 2021

My engine died after I went through a puddle. Not good on a vacation. Despite being a holiday weekend, Jason Tyler in the service department was able to get my car in, diagnose the problem, and got it fixed earlier than estimated. His service and manner were excellent! If this is typical of the Clapper team, I'll recommend them to anyone.

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Google Jul 17, 2021

It was phenomenal, Steve and Colin were extremely helpful. Will definitely be using as my new service dealer.

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Google Jul 16, 2021

Friendly staff, fast appointments, quality maintenance work. My family is in the car business so I’ve grown up around it, and I would recommend business here to others due to my great experience!

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Google Jul 16, 2021

Great service.

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Google Jul 13, 2021

Just like always great people and great service.

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Google Jul 13, 2021

Polite. Efficient. Respectful.

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Google Jul 13, 2021

Great communication makes for perfect response. Fantastic Job.

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Google Jul 12, 2021

Excellent service as always .Very efficient and friendly

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Google Jul 11, 2021

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Google Jul 10, 2021

Fast and friendly service..I'm just kinda disappointed with the car wash when its done and its not even dry and the water leaves a good white marks all over my black truck. Carwash should make your vehicle look clean not look like its covered in white specs 😞

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Google Jul 10, 2021

Bob Clapper is the best dealer I have ever dealt with. I am from Chicago and had my car Serviced at Bob Clapper in Janesville Wi. Right from the start I was totally impressed while making my first service appointment on my new trail Blazer. I did not purchase my new vehicle from this dealer but regret that I didn't. I was that impressed at the cleanliness, professional service EVERYONE provided. Thank you so much!

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Google Jul 3, 2021

Efficient and Friendly. Quality work.

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Google Jul 1, 2021

As always, Jason was wonderful. Took care of everything and made my car clean again too.

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Google Jul 1, 2021

I dropped my vehicle off for oil & tire rotation. I was greeted by a very nice man who then had me check in with my rep. Who was Taylor. Very nice, quick and helpful. The service was fast and Taylor called me when done. Bob Clapper automotive is a wonderful Dealership and they care about their customers

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Google Jun 29, 2021

I was traveling from Geneva, IL to Edgerton, WI and when I arrived at my destination my car started smoking. I called GM for dealerships in the area, then started working my way through the list. When I called Bob Clapper Automotive, Taylor, the service specialist, was the most helpful of many people that I spoke with that day. Once my car was received Jason, reached out and kept me informed of the status. Repairs were made the next morning which was a relief. Great team!

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Google Jun 23, 2021

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Google Jun 23, 2021

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Google Jun 18, 2021

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Google Jun 17, 2021

Chris the service adviser did an excellent job of getting my car in and keeping me up to date on what was being done and recommending what other services I should need. My car was washed and service completed in a timely fashion.

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Google Jun 17, 2021

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Google Jun 11, 2021

Service rep and cashier were pleasant and professional.

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Google Jun 9, 2021

Fast and efficient

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Google Jun 8, 2021

They always get our trucks in and out in a timely manner.

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Google Jun 4, 2021

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Google Jun 3, 2021

Right on time with the service, and the wait time was reasonable.

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Google Jun 3, 2021

did a great job detailing our truck great service used the shuttle service for the first time both drivers were very friendly

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Google Jun 3, 2021

I have been buying cars and trucks from Fagan for over 30 years. Tahoe's, Escalades, corvettes (3 of them), STS, CTSv, CTS and more. The vehicles are top shelf and their service is impeccable.

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Google May 26, 2021

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Google May 26, 2021

Was easy to set appointment, easy drop off and pick up. So far no issues so that’s a plus. Very friendly staff, treated me with respect. Would definitely recommend for service.

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Google May 25, 2021

Chris service manager is the best. We stopped going to Budweiser in beloit because they refused my best friends guide dog (he is visually impaired) in a loaner vehicle. Came to Bob Clapper and have never looked back. Chris goes into detail of the service performed, and this is the only dealer I can honestly say they do not try and up sale you. If they can help you out they will. The lady that charges you at the end is super awesome as well, very professional and very nice. As a veteran and a minority this dealership has made ...

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Google May 25, 2021

They made the buying process a very easy experience.

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Google May 25, 2021

I liked the team work right from when l walked in,Jeff Koebernick wasn’t just trying to sell the truck,he made sure it was what l wanted and what I was looking for ,not forgetting Brent Meyer,he did a great job,will always do business with you .

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Google May 25, 2021

Awesome experience. Shane did a great job!

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Google May 22, 2021

Dan is great to work with and got my car engine light figured out and a part replaced under warranty. Replaced a battery as well. Very happy with the service here for my car.

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Google May 21, 2021

Everyone that I’ve dealt with it’s straightforward and honest!!

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Google May 20, 2021

Gave them an unusual problem on a 2014 cruise diesel. Had to call Detroit but figured it out.

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Google May 19, 2021

I like the convenience of the shuttle service as makes it easier to make appointment.

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Google May 19, 2021

We took our mom here today to lease a car our salesman Shane was excellent! He was courteous personalable and Very helpful Thank you our Mom is so Happy with her car.

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Google May 18, 2021

Everyone is professional and kind.

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Google May 17, 2021

Everyone was courteous and the service was done quickly and efficiently.

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Google May 17, 2021

fast accurate service

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Google May 13, 2021

Easy to make appointment. Everything was done in a timely matter. Chris Hyerdahl does a great job of keeping me updated on work progress. Prices are very competitive.

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Google May 11, 2021

Whenever I need to service my vehicle I always get treated courteously with the utmost respect. The professionalism is second to none and I will continue going here for my service needs in the future. The amount of time to service my vehicle is always promised on time. And the cost for repair is reasonable. I highly recommend Bob Clapper Automotive for your service needs. Sincerely Shawn Clark

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Google May 10, 2021

Nice reservation system. Great communication throughout the process. Very friendly staff.

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Google May 8, 2021

In for oil change and inspection. Dan was very professional and kind.

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Google May 5, 2021

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Google Apr 28, 2021

Chris Heyerdahl is THE BEST Service Consultant ever !!! Staff at Clapper is tops.....

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Google Apr 27, 2021

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Google Apr 24, 2021

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DealerRater May 19, 2020

Recently purchased a 2017 Trax with Jarred K. He took the time to listen to my concerns and really strive to be a excellent sales guy. Our first encounter he wasn't pushy or trying to give the sales speech. Later on that day he called me regarding a trade in value for the vehicle I use to have. Surprisingly they gave me another $500. I liked that he took the incentive to go above customers expectations. I did have some minor hiccups with the auto body shop but, overall the end result was the icing on the cake that will make ...

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