Customer Testimonials

I came in November to get a Yukon XL ordered. I worked with Caleb Dietrich and he was amazing! He walked me through the whole process and helped explain anything that I had a question about. I was lucky and got accepted for a build, which Caleb called me right away to let me know it had been picked. Once it came in Caleb took the time to go over all of the features on the vehicle with me. Brent Meyer was also very helpful and gave us all of the options we had regarding extended warranties and helped answer ...

long time customer , but every time i go there it is better then the last.great team work guys thank you

Its a great place to keep your vehicle is good running condition.

We picked up our GMC Yukon earlier than expected and Sean Fagan did an excellent job going over all the features on our new Yukon.

So far so good. Very professional and quick service department. A very good experience. Will be back.

The men were all friendly, efficient, and even when I was late presenting a coupon, they took it and happily made the change on my price. I will definitely be back!

Very friendly people and fast service

Great experience. Was my 4th time in the body shop in 12 months. They know me by name now.

Very knowledgeable, professional and very clean dealership! My Service Advisor Jason Tyler is the best!

Had my KIA fixed and they did such a great job. Bob Clapper provides really great service they greeted me very respectfully. Its very clean there and when i got my car back it was very clean i wasnt expecting that at all.. I highly suggest taking your car there if you need repairs

Service is always good....but need to leave lot gates open later in evening plz for the working folks

Dan explained the “service restraint system” alert. He was helpful in advising me on what service my new Envision needs. My windshield wipers were streaky, he had them replaced. The waiting area is neat and clean with tables to work while waiting with drinks is appreciated. Great experience.

Oil change went as expected

This is the best dealership in southern Wisconsin, great people, easy to work with, always looking out for the best interests of the customers.

Service tech went out of his way to make sure he could have the recall done at my visit after I was told by the person I made the appointment with that the parts would have to be ordered.

TOOK OUR 2002 CHEVY MALIBU I FOR TRANSMISSION CHECK. AWSOME SERVICE AND GOT ME IN NEAR SAME DAY. ALSO THEY CHECKED FOR RECALLS. ALL IN ALL GREAT SERVICE. PRICE WASN'T BAD. WISH IT COULD OF BEEN CHEAPER. BUT ALL IN ALL NOT BAD.

I have vehicle with a lot of miles and it is important for me to be at a dealership I can build a relationship and trust. Dan was worked with me, helped me assess some bigger repairs, allowed me to talk to the mechanics, and determine the best course of action for my situation. I trust Dan and that is very important to me.

My and husband and I were very pleased with the customer service experience on our 2018 Chevy Camaro. Jeff was very transparent. They offered car fax, willing to negotiate, and made the process seamless. Finance part also was very straight forward. They washed the car, filled up tank, and offered to show us how the new updates on car worked. I have purchased cars in the past and needed to ask for these things but Jeff knows what great customer service is all about! We are very much enjoying our new convertible!

In and out quickly. A very courteous staff.

Repair was done correctly, good communication, and the car wash was appreciated!

Made my appointment online for my oil change, everything went smooth with no issues.

Very friendly & Professional

I was satisfied with the oil change, after the inspection of the car, they gave me an estimate of $3,000 worth of additional work to be performed. The advisor felt that this was needed work to be performed. I got an estimate from another repair business and we went over all the points originally in the repair estimate given and the only needed repair was the brake caliper, which was replaced for $177.00. From this experience I have decided not to come back to Clapper, because of a lack trust. This is not the first time I have had these kind of ...

Have parts we need

Looked at my suburban today, repairing it tomorrow. Fast service.

Always friendly group

I had a great experience with as usual. I?ve never left disappointed when I come to Bob Clapper

Very friendly service. Fast and efficient. Free car wash, too. Always feel like a pampered guest in your service department.

They were prompt and told me everything they were going to do. Overall it was a very smooth experience.

I worked with Pete Kirchner and I couldn't be happier. It is true these are weird times for the auto industry. I "ordered" a new 2021 Equinox before Christmas, needless to say, it never came. Pete saw a car that would fill all my wants and suggested a 2022 GMC Terrain. I went in, took for a spin and really liked the car so I decided to purchase it even without the heated seats chip. I worked with Brent for the financing and he was amazing - he does a wonderful job. At the last minute he changed my ...

The Detailing shop performed a magical rebirth of a 10 year old Acadia yesterday. The vehicle arrived with a collection of melted gummy bears and extraordinary dirt and grime from our 5 grandchildren. The staff performed a miracle and FAR EXCEEDED my expectations. I highly recommend the service provided at Clapper Automotive.

Everyone at Bob Clapper was polite and helpful. The work on my vehicle was done promptly and to high quality standards.

Excellent!

Great service

Very cordial and helpful service!

Excellent care and superb customer service! Keep up the good work!

Great customer service and experience every time.

Josh was fantastic as well as anybody else we had contact with there

We have had excellent experiences over many years, over many vehicles with Bob Clappers' sales and services teams. Every experience has been excellent, which is the only way their business operates, with their excellent people-person attitude and service work attitude.

Bought my car back in August and I’ve had no issues. Jared was easy to work with, he was straight forward, and very helpful. They got me in and out of finance in less than an hour, and my experience was great! I get routine calls to schedule maintenance on my car, and it’s very easy getting in for a service. I highly recommend Bob Clapper to anyone looking to buy a car.

Jason I believe was who helped me he was very thorough had a leaky oil cap thing and order to have the oil change be proper he pointed it out to me before they completed the job so that if I wanted it fixed now was the time and that was very helpful they were polite and very timely.

Everybody I deal with there whether it's an oil change or leasing a new vehicle takes good care of me. Pete Kirchner always figures out a way to help me get something that I like and can afford. I can't say enough good things about Pete. He's the best.

Good and fast service

Our engine manifold cracked due to the extreme cold and both the service department and the sales department helped us to diagnose what had happened to the automobile and then gave us options on whether to fix or purchase. They were all courteous and respectful of our situation and informed us correctly to make a good decision. Thank you again.

The scheduling is easy. Friendly female service advisor gave me an accurate quote and was very pleasant. However, another service advisor was receiving the commission because it was under his name. He was not friendly or helpful in any way which did bother me. I was offered shuttle service and a free car wash. The technician did a great job! My vehicle is running great!

Awesome dealer to work with. I specifically worked with Reza and he was so professional. He always kept me up to date on the order. He ordered 2 new GMC trucks for me and the transaction was smooth every time. I would highly recommend! Service center is also the best around. Thanks for the great experience!

I was very reluctant to go to Bob Clapper. I had a vey unacceptable experience with the previous ownership. The staff at Bob Clapper blew me away with their customer service. I felt so confident purchasing my new vehicle here.

Great service on are chevy equinox. Car accident fix quick car looks brand new.

Dan was excellent! Very pleasant! Had oil changed & was in and out in no time! Thanks Dan!!!

Everyone was very helpful and informative. Jason explained what had to be done so that I could understand it. Taylor wrapped things up while Jason was away from his desk. Both were super helpful!

Friendly, helpful and a nice and clean atmosphere.

On time. Efficient. Made sure and kept me up to date on every detail of the work being done. Thank you Taylor and Bob clapper automotive.

Very professional and accommodating staff

The staff was friendly and prompt in addressing my arrival and were able to give me a ride home and back to get my car. The time they said they would be done -- they were done. Good work!

Awesome service!! Taylor was GREAT in how she handled what we needed done. Thank you once again for taking care of our Chevy Cruze!

Wonderful people. Tech Dave Bunnell is the best!!

I couldn't of had a better experience here at Bob Clapper Automotives! I found a car I really loved on their website, called to make a test drive appointment, and left that same day knowing I had a new car! I love that they worked with me as I didn't have my co-signer with me that day and had to come back on my day off! Caleb is the one who helped me and he was very patient and professional. Since I am a young female a lot of people don't talk directly to me but that ...

It was a very positive experience. Caleb was great to work with & Brent did an excellent job in explaining the lease program & the completion of all the paperwork.

Knowledgeable staff, quick service

I was pleasantly surprised when my bill was less than the other place I had been going to for oil changes. They even rotated and nitro filled my tires. And all within a 60 minute window. Thank you Bob Clapper for putting me back in the driver's seat and on the road..where a Silverado's supposed to go. 😁

Great experience, I went in with a good idea of what I wanted and Shane wasted no time finding me exactly what I wanted. Had some accessories installed and the service team did a great job as well. Highly recommend to anyone looking for a car to check out Clappers.

Very friendly and very helpful

We are very pleased with the car, and the way we were treated by the staff.

Excellent Service!

Excellent service! Service Advisor was great! Will return for future service if needed.

Jennifer and Jeff made our purchase so easy! Great customer service l!

Sean and Brent were great very easy to work with answered all are questions Will buy again there But not to soon we love this one

fine

Always good service courtesy is plentiful

Very friendly, quick service in and out. Great job as always.

Bought a new 2021 blazer last week. Expensive but all cars are but they gave us $22,000 for our 2019 equinox with 68,000 miles on it. Gave us a $1500 military discount and $1500 rebate All this made this larger and roomier car that was loaded with all options affordable.Thanks Jeff . Patrick and Mary Ryan, Janesville

This dealership is clean, organized, knowledgeable and all around extremely nice employees. The customer for sure comes first. My experiences have always been nothing less than 100%

Quick, prompt and informative. Staff is very friendly

The best service department in Janesville hands down. They entire team rocks.

Tom was the one that handled my vehicle. He was very nice and cooperative. He was able to service my car before my appointment time. I am so greatful for how my situation ended!

Bob and his staff do everything top notch from top to bottom. When they make a mistake they accept it and fix it. Mistakes are rare I might add.

very direct

Great care Knowledgeable staff Quality work done in a timely manner

I love the experience every time! Jason and all the ladies are so helpful and pleasant.

In and out in a timely manner. Service representative was attentive and friendly. Good job!!!!

Scheduling and service was great! In and out in less time than I expected and everything was done as I'd expected.

Very friendly and knowledgeable staff. Prompt service with excellent results.

Went smooth and done as expected! Courteous and fast, and called back to make sure we were satisfied. No upselling pressure.

All I can say is WOW! Josh and his team did an unbelievable job repairing my 2018 Suburban. It feels like it did when it was brand new!

Couldnt have gone smoother! Since I am unable to get in on weekdays a Saturday appointment was necessary. I arrived 10 minutes early and got in immediately, was done before I could even get comfortable in the waiting room. Highly recommend Bob Clappers service department!!

Their service team is excellent.

No issues whatsoever, Tom was fantastic!!!

Recently purchased a 2017 Trax with Jarred K. He took the time to listen to my concerns and really strive to be a excellent sales guy. Our first encounter he wasn't pushy or trying to give the sales speech. Later on that day he called me regarding a trade in value for the vehicle I use to have. Surprisingly they gave me another $500. I liked that he took the incentive to go above customers expectations. I did have some minor hiccups with the auto body shop but, overall the end result was the icing on the cake that will make ...

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