We just purchase a new truck for our business. The sales team and our sales man Caleb went over and above . We will recommend Caleb and the team at Bob Clapper to our friends and family.
I was very surprised how quickly they completed my oil change. They also showed me how to use my GM reward points to pay for the services!
They informed me of the results of the diagnostics quickly and explained everything to my satisfaction. And told me about outstanding service items. Very good experience.
Edgar was professional and the truck was done fast and right.
The online appointment was great. Communication was good. Day of, everything went as well as I could have hoped! Edgar was fantastic to work with and made it seamless.
always a great experience. great customer service, clean and timely!
Came in for a battery and they informed me of an issue that ended up being covered under warranty!
It’s so convenient and I am thankful for staff picking up my vehicle while I’m at work so I don’t have to miss work or give up my weekend to bring my vehicle in for maintenance and thankful for the complimentary car wash!
fast and people work in service area they are very nice 👍
David did a great job
I had totaled my car and was in the market for a new one. I called them up and Jared had one picked out right away. I had to wait on insurance to finish the claim but the sales man at Bob Clapper were great with communication and were quick to finalize My paperwork once My insurance was done. This is my second vehicle through them and would go back again in a heart beat
Great! I requested a shuttle and it was perfect.
Edgar was a great service advisor and addressed all my concerns
I was able to be told all what was wrong with my vehicle. Prices are pretty high so I have to do everything one at a time, but the customer service was great
It was really awesome
Friendly & caring people. I like the set up. I like how I’m not pressured into fixing other items. I appreciate the explanation about my concerns so I understand how things work.
From the ease of scheduling online, to the reminders and the follow up from Jason- your service is unmatched. I'm really thrilled to have Jason as our contact person and I trust and value his advice regarding our vehicles. Keep up the great work!
The service, employees, and duration of the job were great.
Always top notch service! Been coming here for 25 plus years
We have bought several vehicles there and go for service. Never had a problem and always treated fairly.
On time, as quoted. Easy to claim, hard to deliver on a consistent basis. So far though they have kept those promises. As long as they can stay at a high level, I will remain a customer.
Edgar was very polite and courteous. When my vehicle needed more maintenance than I brought it in for, he called and explained the additional services needed and told me the total and let me decide without being pushy.
Everyone was kind and considerate and really helped when I was dealing with my emergency. I will definitely recommend Bob Clapper to everyone.
Very pleased with the experience I had purchasing our new truck. Jarred was very knowledgeable about the product and made the purchase process a breeze. Thanks for the great experience!
Timely. Received feedback
Kyle was my service tech and since this was my first visit to Bob Clapper, I was very pleased about his friendliness and explanation of what was going to be done. He recommended a tire alignment but said that I can wait until my next 5,000 oil change. I like to have the same tech working on my vehicle. I will ask for Kyle next time I come in! Thanks.
Edgar was super helpful!
Just had my vehicle repaired for hail damage. They did an awesome job, completed the job ahead of estimates, and fully cleaned and detailed the vehicle after service. Staff was very good and informative as well. Would go there again.
Be sure to ask for Jennifer Anderson when shopping for your next car, truck or suv at Bob Clapper in Janesville. She's a real pleasure to work with. Very attentive, quick to respond and professional throughout. A+
Shopping for a new truck can be stressful. But not at Bob clapper. Caleb and team are very professional and very polite. I would say the combination gives them an easy five stars.
Customer service very helpul and professional, great service
Happy with the service.
Service is on point. Pulled my vehicle in for scheduled appointment, got checked in, had a seat in the lobby and let them do their work. They give you a pager that buzzes and lights up when service is complete, you go see the cashier and you're done. Will be bringing my vehicle here for all it's service needs. Thanks to the folks at Bob Clapper!
Very helpful. Professional and friendly service. Highly recommend!
Arrive on time, you started work right away, finished super fast and got a clean car thank 😊 you Edgar.
They did a good job in a timely manner.
The team at Bob Clapper Automotive took care of everything, answered all my questions and made the experience stress free!
Jason Tyler was great to work with. He and Jim Stevens made sure to get me back on the road quickly postponing my fishing trip with my son, to Canada, only one day!
Awesome service , the staff was nice and pleasant. I love how the guy mentioned to me that I didn’t have an air filter and that my motor filter was dirty . I had my vehicle for 8 months and had multiple oil change and Bob Clapper was the first to bring this to my attention. I would most definitely recommend.
very good thank you all!
I stopped in saw the 2021 Buick Encore Preferred and told Reza this was the vehicle I wanted. Brent found me financing and hooked me up with all the added things I needed to keep my new car safe. THANKS BRENT and REZA for helping me make my dreams come true. I'm telling everyone how great it was to work with you and also how quickly it was all done. I will be back for my next vehicle.
They were excellent with helping with our oil change without us being there. Thank you K. Kelly for all your help.
Great place, good people
fastand good price
Very friendly prompt good work
Our car was serviced and detailed-great work as always!
Wonderful called in and got service/warranty work done the next day and had it fix that day!
It seems my frustration was misplaced with the collision center. Therefore I will regress to my previous rating. I had purchased a CTS in 2019. The staff and salespeople were quite helpful. I believe I also financed at the time which was a smooth process.
Excellent service and work completed.
Beyond excellent service!! I bought a brand new 2500 on Saturday June 18th from a different dealership, and the ECM went out while in their parking lot on Mo day June 20th. I came to Bob Clapper truck and trailer to purchase a new dump trailer. First of all they have the best pricing on dump trailer within 50 miles of Madison. They could have had me schedule an appointment and who knows how long that would take. Instead they dropped what they were doing and got to work on my truck. I had my three young sons and my nephew with ...
Kyle was very professional and very informative.
Service Writer, Jason, is always welcoming, professional and knowledgeable. I trust his advice and appreciate his guidance. The entire Clapper dealership emanates appreciation of the customer and emphasis on doing business the right way. A business that’s difficult to find nowadays and one that has our loyalty and recommendation to many others.
It wasn't a long wait
Did a great job.
Staff was friendly and greeted me right away. Service was performed in a very timely manner.
Chris always goes above and beyond to help me out. He understands my sarcasm and lets me vent when needed without judgment. He and Reza Soulati are two of the main reasons I continue to work with Bob Clapper Automotive.
Very satisfied with this dealership, everything was handled very well.
You actually correctly diagnosed and Fixed the problem!! I had this car at another shop 4 times and they were never able to fix it!! And better yet it didn’t break my bank!! Thank you.
I came in November to get a Yukon XL ordered. I worked with Caleb Dietrich and he was amazing! He walked me through the whole process and helped explain anything that I had a question about. I was lucky and got accepted for a build, which Caleb called me right away to let me know it had been picked. Once it came in Caleb took the time to go over all of the features on the vehicle with me. Brent Meyer was also very helpful and gave us all of the options we had regarding extended warranties and helped answer ...
long time customer , but every time i go there it is better then the last.great team work guys thank you
Its a great place to keep your vehicle is good running condition.
We picked up our GMC Yukon earlier than expected and Sean Fagan did an excellent job going over all the features on our new Yukon.
So far so good. Very professional and quick service department. A very good experience. Will be back.
The men were all friendly, efficient, and even when I was late presenting a coupon, they took it and happily made the change on my price. I will definitely be back!
Very friendly people and fast service
Had my KIA fixed and they did such a great job. Bob Clapper provides really great service they greeted me very respectfully. Its very clean there and when i got my car back it was very clean i wasnt expecting that at all.. I highly suggest taking your car there if you need repairs
Service is always good....but need to leave lot gates open later in evening plz for the working folks
Dan explained the “service restraint system” alert. He was helpful in advising me on what service my new Envision needs. My windshield wipers were streaky, he had them replaced. The waiting area is neat and clean with tables to work while waiting with drinks is appreciated. Great experience.
Oil change went as expected
This is the best dealership in southern Wisconsin, great people, easy to work with, always looking out for the best interests of the customers.
Service tech went out of his way to make sure he could have the recall done at my visit after I was told by the person I made the appointment with that the parts would have to be ordered.
TOOK OUR 2002 CHEVY MALIBU I FOR TRANSMISSION CHECK. AWSOME SERVICE AND GOT ME IN NEAR SAME DAY. ALSO THEY CHECKED FOR RECALLS. ALL IN ALL GREAT SERVICE. PRICE WASN'T BAD. WISH IT COULD OF BEEN CHEAPER. BUT ALL IN ALL NOT BAD.
I have vehicle with a lot of miles and it is important for me to be at a dealership I can build a relationship and trust. Dan was worked with me, helped me assess some bigger repairs, allowed me to talk to the mechanics, and determine the best course of action for my situation. I trust Dan and that is very important to me.
My and husband and I were very pleased with the customer service experience on our 2018 Chevy Camaro. Jeff was very transparent. They offered car fax, willing to negotiate, and made the process seamless. Finance part also was very straight forward. They washed the car, filled up tank, and offered to show us how the new updates on car worked. I have purchased cars in the past and needed to ask for these things but Jeff knows what great customer service is all about! We are very much enjoying our new convertible!
In and out quickly. A very courteous staff.
Repair was done correctly, good communication, and the car wash was appreciated!
Made my appointment online for my oil change, everything went smooth with no issues.
Very friendly & Professional
I was satisfied with the oil change, after the inspection of the car, they gave me an estimate of $3,000 worth of additional work to be performed. The advisor felt that this was needed work to be performed. I got an estimate from another repair business and we went over all the points originally in the repair estimate given and the only needed repair was the brake caliper, which was replaced for $177.00. From this experience I have decided not to come back to Clapper, because of a lack trust. This is not the first time I have had these kind of ...
Have parts we need
Looked at my suburban today, repairing it tomorrow. Fast service.
Always friendly group
Very friendly service. Fast and efficient. Free car wash, too. Always feel like a pampered guest in your service department.
They were prompt and told me everything they were going to do. Overall it was a very smooth experience.
I worked with Pete Kirchner and I couldn't be happier. It is true these are weird times for the auto industry. I "ordered" a new 2021 Equinox before Christmas, needless to say, it never came. Pete saw a car that would fill all my wants and suggested a 2022 GMC Terrain. I went in, took for a spin and really liked the car so I decided to purchase it even without the heated seats chip. I worked with Brent for the financing and he was amazing - he does a wonderful job. At the last minute he changed my ...
The Detailing shop performed a magical rebirth of a 10 year old Acadia yesterday. The vehicle arrived with a collection of melted gummy bears and extraordinary dirt and grime from our 5 grandchildren. The staff performed a miracle and FAR EXCEEDED my expectations. I highly recommend the service provided at Clapper Automotive.
Everyone at Bob Clapper was polite and helpful. The work on my vehicle was done promptly and to high quality standards.
Very cordial and helpful service!
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