The staff was friendly and prompt in addressing my arrival and were able to give me a ride home and back to get my car. The time they said they would be done -- they were done. Good work!

Awesome service!! Taylor was GREAT in how she handled what we needed done. Thank you once again for taking care of our Chevy Cruze!

Wonderful people. Tech Dave Bunnell is the best!!

I couldn't of had a better experience here at Bob Clapper Automotives! I found a car I really loved on their website, called to make a test drive appointment, and left that same day knowing I had a new car! I love that they worked with me as I didn't have my co-signer with me that day and had to come back on my day off! Caleb is the one who helped me and he was very patient and professional. Since I am a young female a lot of people don't talk directly to me but that ...

It was a very positive experience. Caleb was great to work with & Brent did an excellent job in explaining the lease program & the completion of all the paperwork.

Knowledgeable staff, quick service

I was pleasantly surprised when my bill was less than the other place I had been going to for oil changes. They even rotated and nitro filled my tires. And all within a 60 minute window. Thank you Bob Clapper for putting me back in the driver's seat and on the road..where a Silverado's supposed to go. 😁

Great experience, I went in with a good idea of what I wanted and Shane wasted no time finding me exactly what I wanted. Had some accessories installed and the service team did a great job as well. Highly recommend to anyone looking for a car to check out Clappers.

Very friendly and very helpful

We are very pleased with the car, and the way we were treated by the staff.

Excellent Service!

Excellent service! Service Advisor was great! Will return for future service if needed.

Jennifer and Jeff made our purchase so easy! Great customer service l!

Sean and Brent were great very easy to work with answered all are questions Will buy again there But not to soon we love this one

fine

Always good service courtesy is plentiful

Very friendly, quick service in and out. Great job as always.

Bought a new 2021 blazer last week. Expensive but all cars are but they gave us $22,000 for our 2019 equinox with 68,000 miles on it. Gave us a $1500 military discount and $1500 rebate All this made this larger and roomier car that was loaded with all options affordable.Thanks Jeff . Patrick and Mary Ryan, Janesville

This dealership is clean, organized, knowledgeable and all around extremely nice employees. The customer for sure comes first. My experiences have always been nothing less than 100%

Quick, prompt and informative. Staff is very friendly

The best service department in Janesville hands down. They entire team rocks.

Tom was the one that handled my vehicle. He was very nice and cooperative. He was able to service my car before my appointment time. I am so greatful for how my situation ended!

Bob and his staff do everything top notch from top to bottom. When they make a mistake they accept it and fix it. Mistakes are rare I might add.

very direct

Great care Knowledgeable staff Quality work done in a timely manner

I love the experience every time! Jason and all the ladies are so helpful and pleasant.

In and out in a timely manner. Service representative was attentive and friendly. Good job!!!!

Scheduling and service was great! In and out in less time than I expected and everything was done as I'd expected.

Very friendly and knowledgeable staff. Prompt service with excellent results.

Went smooth and done as expected! Courteous and fast, and called back to make sure we were satisfied. No upselling pressure.

All I can say is WOW! Josh and his team did an unbelievable job repairing my 2018 Suburban. It feels like it did when it was brand new!

Couldnt have gone smoother! Since I am unable to get in on weekdays a Saturday appointment was necessary. I arrived 10 minutes early and got in immediately, was done before I could even get comfortable in the waiting room. Highly recommend Bob Clappers service department!!

Their service team is excellent.

No issues whatsoever, Tom was fantastic!!!

I went there for a car detail and they did an amazing job. My suv looked new when I picked it up.

courteous service experience

I had an appointment with Tom to fix a piece of trim that was coming loose on my Traverse. I came in early and a different man was eager to assist me. He took care of the problem in a very timely fashion and was exceedingly helpful. I was in and out before my scheduled time with Tom. I like how everyone works together to get the job done!

Carrie and her crew of detailers are AMAZING!!! Beyond satisfied, will be returning in the spring!!!

Great service. Knowledgeable staff

Excellent

It was just a visit to set up an appointment

been coming to this dealership for years and am very comfortable that I can trust what they recommend and are not just trying to upsell on product or service

They are great people to work with they treat you like your a friend.

Friendly, explains everything, just amazing service .I will definitely use the services again.

Very Professional

Easy to work with, friendly and helpful.

I had an express clean on my truck and the crew did an amazing job! After our recent trip to SD and CO the interior of the truck (dark interior with leather seats) had dust and dirt literally everywhere and now it is spotless. I would highly recommend the cleaning services.

Everyone was friendly and explained how things were going to get done.

From the minute we drive treated with utmost professionalism! Friendly staff and very attentive to your needs

I bought my 2008 CTS from Clapper Automotive in 2011. I've always had it serviced there for everything. My car still looks new and runs great, everything works. Clapper Service department is second to none. Jason always has me in and out in a timely manner. I recommend them for any auto needs.

I took my Cruze in to Bob Clapper to have an engine noise checked out. They got it in within 2 days and Tom my Service Advisor was fantastic. He answered all of my questions when I dropped it off and he got back to me with the problem the next day. Tom explained what the problem was and suggested a couple of more things that it needed but were my choice whether to fix or not. After I ok'd the work Tom said it would be ready the next day in the afternoon but called the same day and ...

I have never been to Bob Clapper before and I was very impressed. Very friendly staff and great service. I will definately be back.

Looked at a few trucks, sales person was friendly .

Always friendly and clean

My Service manager Chris is excellent!!!! A great customer experience!!

Good. Timely service

work was accomplished in a reasonable amount of time for a reasonable price

Price for a oil change and tire rotation is about $20 higher than other dealerships. May go somewhere else next time.

Fast, effective and fair pricing

Easy to set up a appointment. Was greeted by many when I arrived to dealership. I was thanked for my business when I left. It was a good experience.

The service department did an awesome job performing the work that I asked to be completed.

Fast, efficient, and correct. I always check after having service done. Oil was correct level, and filter was tight. I've got horror stories.

Couldn't get better service!

Same as always, great service from people I trust.

Very courteous and professional.

Staff were friendly, responsive and very professional.

Very professional service, thank you!

Friendly staff. Quick service time. Shuttle drivers friendly.

This is the only place I will take my vehicles. Excellent customer service!

Everything is very open and clean in the show room. Staff was very friendly. My salesperson was very knowledgeable and professional. Pete went above and beyond to make sure our purchase was a good fit for our needs.

Caleb was extremely helpful. I hadn't purchased a car in almost 20 years. He took the time and patience to explain all the technology in my new Encore. I will be sending family, friends and co workers to Bob Clapper. I am thrilled with the excellent customer service!

I took my car in because it needed some work done on it and Jason took care of me! He and his crew did a great job. My car runs like new! I will definitely be coming back for work to be done if needed be.

Courteous, responsive, detailed, kept me in the loop.

My engine died after I went through a puddle. Not good on a vacation. Despite being a holiday weekend, Jason Tyler in the service department was able to get my car in, diagnose the problem, and got it fixed earlier than estimated. His service and manner were excellent! If this is typical of the Clapper team, I'll recommend them to anyone.

It was phenomenal, Steve and Colin were extremely helpful. Will definitely be using as my new service dealer.

Friendly staff, fast appointments, quality maintenance work. My family is in the car business so I’ve grown up around it, and I would recommend business here to others due to my great experience!

Great service.

Just like always great people and great service.

Polite. Efficient. Respectful.

Great communication makes for perfect response. Fantastic Job.

Excellent service as always .Very efficient and friendly

Fast and friendly service..I'm just kinda disappointed with the car wash when its done and its not even dry and the water leaves a good white marks all over my black truck. Carwash should make your vehicle look clean not look like its covered in white specs 😞

Bob Clapper is the best dealer I have ever dealt with. I am from Chicago and had my car Serviced at Bob Clapper in Janesville Wi. Right from the start I was totally impressed while making my first service appointment on my new trail Blazer. I did not purchase my new vehicle from this dealer but regret that I didn't. I was that impressed at the cleanliness, professional service EVERYONE provided. Thank you so much!

Efficient and Friendly. Quality work.

Recently purchased a 2017 Trax with Jarred K. He took the time to listen to my concerns and really strive to be a excellent sales guy. Our first encounter he wasn't pushy or trying to give the sales speech. Later on that day he called me regarding a trade in value for the vehicle I use to have. Surprisingly they gave me another $500. I liked that he took the incentive to go above customers expectations. I did have some minor hiccups with the auto body shop but, overall the end result was the icing on the cake that will make ...

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